Customer Issue: Ms. Bel’s garage door opener suffered a catastrophic failure, and couldn’t be repaired.
Our Solution: The customer needed an opener that could get her garage door moving again as quickly and cheaply as possible. The Genie 1035-V chain drive opener’s inexpensive and serviceable nature, as well as its ready availability, made it the natural choice, and it was compatible with the customer’s old remote.
Customer Issue: Misaligned sensors.
Our Solution: The problem was quite obvious, as it was almost a textbook example of what happens when the safety sensors become misaligned. We carefully repositioned both photo-electric eyes and then tested the system a few times to make sure everything was working correctly again.
Customer Issue: Broken cable.
Our Solution: After carefully detaching and removing the remains of the old component, we attached a new one in its place. We then inspected the second cable and found that it was incredibly frayed, so we replaced it as well.
Customer Issue: The lower ends of the track had begun to corrode.
Our Solution: We replaced the garage door tracks with stronger ones and recommended that Felicity avoids using corrosive cleaners.
Customer Issue: Our customer didn’t have a clear idea what she wanted from a new garage door opener.
Our Solution: We sat down with Marie and discussed her needs. After helping her choose a Craftsman 54985 1/2 HP chain drive opener, we installed it and programmed all controls.
Customer Issue: Ralph had a broken Clopay torsion spring.
Our Solution: We confirmed the spring was broken and replaced it with a new one having the same specifications.